Customer Service
Every aspect of the Debit Success Customer Service activity is completely visible to you in real time via our website.
All customers are invited to call us on a toll free number to discuss any financial or administration aspect of their contract. In essence this allows you to outsource the administration of your direct debits and recurring credit card payments to us, freeing up your valuable time and allowing your team to concentrate on other aspects of the business. We apply your rules of engagement in all our dealings with your customers.
Contact Us
The lowest direct debit billing costs and fees for your business
Address
Customer Service Centre
Monday – Friday 8.30am – 6pm (AEST) (Daylight Savings)
24 hour, 7 day Online Access
Online access via our website gives you 24 hour, 7 day access to the current data Debit Success has about your customers.
Advanced Search Capability
Search for a particular customer or group of customers using any part or combination of their first name, last name or Debit Successreference number.
Detailed Customer Records
View contact details, payment details, transaction details and call note history.
More Reporting & Analytics
Send variations or changes in details direct to Debit Success, as well as print reports and upload invoices.
Online Access Features
Full transaction history and detailed call notes of every contact we have had with them or you regarding a customer.