External Dispute Resolution

Dispute resolution

If you are not satisfied with our services, please telephone our internal dispute resolution service on 1800 148 848 or write to us. We will acknowledge your complaint in writing within 7 days and endeavour to resolve it promptly. If you are not satisfied with our response, we are a member of the Australian Financial Complaints Authority (AFCA), an external dispute resolution body who you can contact by telephone (1800 931 678), fax (03) 9613 6399, in writing (Australian Financial Complaints Authority Limited GPO Box 3 Melbourne, VIC 3001), via their website ( https://www.afca.org.au/ )